About Our Company
Talk to us, and we'll talk to you. Our team at brainstrout.com are expertly trained to put you first.
Talk to us, and we'll talk to you. Our team at brainstrout.com are expertly trained to put you first.
We're here to ensure that you recieve the best customer service that we can give. Not only do we offer three forms of contact to suit any busy schedule, we also offer assistance any time of the day, every day of the week to ensure that you get your solutions quickly.
Take advantage of our Live Chat feature for immediate responses and results, our staff are waiting online to help you. To speak with a representative directly, please call +44-808-164-4043, +1-833-697-0728 or if you wish to email us at [email protected], one of our reps will reply to you within 24-hours of recieving your inquiry.
Asked Frequently
Below are some questions asked frequently by our customers. This may provide you with a quick answer before needed to contact our staff. If your answer is not listed, or you need further assistance please contact us by any method listed above.
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All of our subscriptions go on a month to month plan, and
many have trial memberships . This helps us ensure that you never have a lack of
service and are always able to access our support operators without interruption.
Trial memberships often
show a pre-authorization charge on your credit card statement. This charge will be
refunded if you cancel your subscription within the trial’s duration. Please feel
free to contact your bank for detailed information about their pre-authorization
charge policies.
All username and passwords are case sensitive and need to be
entered exactly as they were at the time of signing up. Make sure that you cap locks
is not on and that you are entering your information exactly as registered. You may
also be having
an issue with the temporary Internet files saved on your computers browser. In order
to bypass this issue, access your browser history through the toolbar (this may be
different for each computer) and manually delete your browser history, your
cookies and your Temporary Internet Files. Reload your browser and try to login
again. If this doesn’t work, you may
That is totally fine. Simply log into our live chat, send us
an email at [email protected], or call to speak to one of our
agents at +44-808-164-4043 +1-833-697-0728.
The Customer Support Center is a team of customer service
operators dedicated to providing assistance covering the websites you have
subscribed to. We specialize in covering all of your customer service needs
including but not limited to technical issues, billing information and updates,
cancellation of memberships, and retrieving lost passwords.
have been accessing the login portal through a broken link. Try closing the current page and entering the login address directly into the address bar.
have been accessing the login portal through a broken link. Try closing the current page and entering the login address directly into the address bar.
Trial memberships automatically transfer into monthly
memberships unless they are cancelled within the trial period. Monthly charged can
also be the result of a monthly pre-authorized agreement with your financial
institution. These charges are
negotiated between the credit card holder and the banking institution themselves and
should be discussed with their customer service in order to avoid any conflicts.
If videos are appearing on your screen but taking an
abnormally long time to load or buffer this is likely to do with your internet
speed. Check that you are on a cable or DSL connection with your Internet service
provider. Additionally, you may
need to update your video playing software in order to play videos on the website.
One of our customer service operators will be happy to help.
You can either call them at +44-808-164-4043, +1-833-697-0728 or email at [email protected] the form attached to the home page.